Sharing performance data across an organization is challenging. People want one number or one color (green or red), but often the key issues are only revealed when you look deeper. The best ways of communicating performance data are discussed. The panel of experts reviews examples of correlating performance metrics with business metrics, critical to anyone evangelizing better performance within their company. Apdex, a way of measuring application performance, is discussed.
John has been extracting value from large datasets for over 15 years at companies ranging from hedge funds to small data-driven startups to amazon.com. He has deep experience in machine learning, data visualization, website performance and real-time fault analysis. An empiricist at heart, John’s optimism and can-do attitude make “Just do the experiment!” his favorite call to arms.
Peter Sevcik, President of NetForecast and founder of the Apdex Alliance, is a leading authority on Internet performance and technology. NetForecast helps enterprises assess and improve voice, video, and data application performance. NetForecast has provided advice to more than 100 leading companies. Apdex is an open standard that numerically measures user satisfaction with enterprise application performance, enabling IT to better support business goals. The Apdex Alliance has more than 700 members worldwide. Mr. Sevcik has helped design more than 100 networks, including the Internet. He directly contributed to the development of international data communications standards, and holds the patent on application response time prediction. A member of the IEEE, ACM, and CMG organizations, he frequently lectures on application and network performance.
Eric Goldsmith, Operations Architect at AOL, has more than 18 years of experience in the areas of product development, engineering and operations. At AOL he has led efforts to deliver the highest levels of performance and availability for top Web sites, including: AOL.com; AIM.com; and AOL Video; among others. His areas of expertise are Performance Analysis, Capacity Planning, Statistical Analysis, Network Engineering, Network Security, Software Engineering, Project Management and Product Development.
Eric Schurman has been working with the web since the early versions of NCSA Mosaic. He’s currently at Amazon.com as a Principal Engineer working on latency. Prior to that he worked at Microsoft on projects ranging from Bing.com’s search to the Microsoft.com home page and Download Center. His experiences writing books on web development, working with disabled users, and teaching classes in computer use have given him a passion for doing the right thing for the customer.
Mr. Chaudhary is responsible for leading Keynote’s product management team and has extended the company into new markets via 15 acquisitions. He has spent over 20 years in chief executive, marketing and engineering positions in Silicon Valley, previously having served as VP Marketing and Corporate Development at Keynote, CEO of a cloud startup Bizmetric, and has held leadership roles at public software companies Gupta Technologies and Oracle Corporation. Mr. Chaudhary is a frequent speaker at industry events on Internet software, cloud computing, and business development, and has been featured in the New York Times and on the ABC News Nightline program. Mr. Chaudhary holds a B.S. in Computer Science and Engineering from the Massachusetts Institute of Technology.
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