Incident Command for IT: What We Can Learn from the Fire Department

Brent Chapman (Great Circle Associates, Inc.)
Operations
Location: Salon E
Average rating: ****.
(4.40, 5 ratings)

The Incident Command System (ICS) is used by public safety agencies nationwide (fire departments, police departments, Coast Guard, etc.) to manage emergency responses to events ranging from single-vehicle car crashes to wildfires involving thousands of personnel. It provides a standardized organizational structure and set of operating principles for quickly and effectively coordinating the efforts of multiple parties in response to an evolving incident even as the response changes in scope, scale, and focus.

In this talk, Brent Chapman will introduce the concepts and principles of ICS, and discuss how these can be applied to IT events, such as security incidents and service outages.

Photo of Brent Chapman

Brent Chapman

Great Circle Associates, Inc.

Brent Chapman is the founder, owner, and technical lead of
Great Circle Associates.
His professional interests include
information technology infrastructure design, deployment, and management;
enterprise networking; system administration; startup companies;
professional education and training;
Internet security; and incident response.
He is the coauthor (along with Elizabeth D. Zwicky and Simon Cooper)
of the highly regarded
O’Reilly & Associates book
Building Internet Firewalls.
He is also the founder of the
Firewalls
and List-Managers
Internet mailing lists, and the creator of the
Majordomo mailing list management package.
In 2004, Brent was honored with the annual
SAGE Outstanding Achievement Award
“for outstanding sustained contributions to the community of system
administrators”.

Brent has over 20 years of information technology experience.
He has worked as an information technology manager or consultant for
hundreds of organizations worldwide, across a wide range of industries.
In particular, he has helped a number of Silicon Valley startups
define and develop their information technology infrastructure
at the critical early stages of their growth, including
Tellme Networks,
a profitable pre-IPO Silicon Valley startup which develops
and operates automated systems to process over 1 billion phone
calls a year, bringing to the telephone network many of the
same ideas and breakthroughs that made the Internet great,
where he served as Senior Manager of Network Operations and Senior Manager
of Network Architecture;
as well as
Covad Communications Company, the world’s
leading broadband service provider, where he served as
Director of Network Architecture, Interim Director of IT Infrastructure, and
Director of Technical Marketing.

Brent holds a Master of Business Administration degree from
Melbourne Business School (Australia)
and a Bachelor of Science degree
in Electrical Engineering and Computer Science from the
University of California, Berkeley.
His personal interests include aviation and emergency services.
He is an instrument-rated private pilot, and a
Civil Air Patrol
search and rescue pilot, ground team member, air and ground operations
director, and mission coordinator.

  • Akamai
  • Google
  • Hyperic
  • Sun Microsystems
  • 3Tera, Inc
  • Coradiant
  • Keynote Systems
  • Limelight Networks, Inc.
  • OpSource
  • TechRepublic

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